Mining Sociotechnical Patterns of Enterprise Systems With Complex Networks

Abstract

Organizations worldwide are supporting their processes and decisions with enterprise systems (ES). Large amounts of data are produced and reproduced in these increasingly complex sociotechnical systems, opening new opportunities for the adoption of self-supervised learning techniques. Complex networks are viable solutions to create models that learn from data. This chapter presents (1) a review on the possibilities of networks for self-supervised learning, (2) three cases illustrating the potential of complex networks to address the autopoietic nature of ES: adoption of enterprise resource planning, web portal development, and healthcare data analytics, and (3) a framework to mine sociotechnical patters uncovering the entanglement of human practice and information technologies. For theory, this chapter explains the potential of complex networks to assess enterprise systems dynamics. For practice, the proposed framework can assist managers in establishing a strategy to continuously learn from their data to support decision-making in self-adapting scenarios.