Please use this identifier to cite or link to this item:
https://hdl.handle.net/10316/115314
Title: | Dealing with Risks and Workarounds: A Guiding Framework | Authors: | Barata, João da Cunha, Paulo Rupino Abrantes, Luís |
Keywords: | information systems; participative enterprise modeling; risks; workarounds; rISk-arounD; ISO 9001:2015. | Issue Date: | 2015 | Publisher: | Springer | Project: | This work has been partially funded by European Regional Development Fund (ERDF), within the National Strategic Reference Framework (NSRF) – Mais Centro | Serial title, monograph or event: | The Practice of Enterprise Modeling. PoEM 2015. Lecture Notes in Business Information Processing | Volume: | 235 | Abstract: | We present rISk-arounD, an enterprise-wide framework for modeling risks and workarounds in conformity with ISO 9001. The mode of inquiry is the canonical action research (CAR), conducted in a metalworking company. Our contribution suggests that (1) risks and workarounds should be jointly considered to model uncertainty in organizations, (2) participative enterprise modeling can assist process improvement and regulatory compliance, and (3) it is also necessary to address informal “shadow” practices in enterprise models. Moreover, we discuss how to adopt CAR to promote a culture of participative enterprise modeling. This framework can help organizations in their transition to the new 2015 version of ISO 9001, which endorses process oriented approaches and risk-based thinking as top priorities. | URI: | https://hdl.handle.net/10316/115314 | ISBN: | 978-3-319-25896-6 | DOI: | 10.1007/978-3-319-25897-3_10 | Rights: | openAccess |
Appears in Collections: | FCTUC Eng.Informática - Livros e Capítulos de Livros |
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