Utilize este identificador para referenciar este registo:
https://hdl.handle.net/10316/88970
Título: | The influence of eventscape on emotions, satisfaction and loyalty: The case of re-enactment events | Autor: | Carneiro, Maria João Eusébio, Celeste Caldeira, Ana Maria Santos, Ana Cláudia |
Palavras-chave: | Re-enactment events; Servicescape; Eventscape; Emotions; Satisfaction; Loyalty | Data: | Set-2019 | Editora: | Elsevier | Projeto: | UID/CPO/04058/2019 | Título da revista, periódico, livro ou evento: | International Journal of Hospitality Management | Volume: | 82 | Resumo: | The popularity of re-enactment events has increased worldwide. A conceptual model is proposed, positing that the eventscape of re-enactment events has a positive effect on satisfaction and loyalty by generating emotions, and that different emotions – pleasure and arousal – have a mediating role on the influence of eventscape on satisfaction. The model is tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) and data collected on a popular re-enactment event staged in Portugal. Results reveal that design and entertainment are the dimensions of the eventscape with the highest impact on emotions (both pleasure and arousal), satisfaction, and loyalty. Moreover, pleasure is the only dimension of emotions that has a significant impact on satisfaction and loyalty, as well as a mediating role between eventscape and satisfaction. In contrast, arousal does not have a direct and mediating effect. The study provides important contributions and guidelines for managing re-enactment events. | URI: | https://hdl.handle.net/10316/88970 | ISSN: | 02784319 | DOI: | 10.1016/j.ijhm.2019.03.025 | Direitos: | embargoedAccess |
Aparece nas coleções: | I&D CEGOT - Artigos em Revistas Internacionais |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
---|---|---|---|---|
The influence of eventscape on emotions.pdf | 1.27 MB | Adobe PDF | Ver/Abrir |
Citações SCOPUSTM
60
Visto em 23/set/2024
Citações WEB OF SCIENCETM
10
48
Visto em 2/set/2024
Visualizações de página
151
Visto em 1/out/2024
Downloads
349
Visto em 1/out/2024
Google ScholarTM
Verificar
Altmetric
Altmetric
Este registo está protegido por Licença Creative Commons